app.itin.org: one system for clients and for the team

Every ITIN.ORG client has documents, contracts, payments and a process that can take weeks. Email and WhatsApp work with ten clients; with thousands, they break.

app.itin.org solved that with one system and two sides. Clients see a step-by-step portal — details, documents, preparation and digital signature — with their progress in real time. The team sees a back office with CRM, documents to review, contracts, invoices, collections and sales reports.

What matters is that both sides read the same data. When a client uploads a passport, it shows up instantly in the team's review list; when the team approves it, the client sees it in the portal. No copies, no spreadsheets in between.

Security is built in: Passkey sign-in, two-step verification, bot protection and documents in cloud storage. And because clients come from everywhere, emails go out in six languages, Arabic included. A product like this is never finished; it gets better every week on a solid base.